frequently asked question
* PLEASE NOTE THAT THIS SERVICE IS ONLY AVAILABLE FOR SELANGOR AREA AT THIS MOMENT.
We provide the special Delivery via Van / Lorry is for the Large Item (Above 30 Kg or Non-Permissible Volumetric Dimension) based on the rate / District as follows :
- Kuala Lumpur = RM 50.00
- Gombak = RM 100.00
- Hulu Langat = RM 100.00
- Hulu Selangor = RM 200.00
- Klang = RM 100.00
- Kuala Langat = RM 200.00
- Kuala Selangor = RM 200.00
- Petaling = RM 50.00
- Sabak Bernam = RM 250.00
- Sepang = RM 200.00
** The prices quoted are only for references purposes, the actual rate may differ. Send us the Inquiry along with the Items Required with Delivery Address for more precise Delivery Rate.
Large items can be defined as any products which is above 30 KG in volumetric dimension (Weight x Height x Lenght) and cannot be delivered using normal postage courier.
Some of the product's categories including :
- Combination Shower
- Instant Water Heater
- Storage Water Heater
- Domestic Water Pump
- PE Water Tank
- Stainless Steel Water Tank
- Water Basins & Toilets
- Other items weighted above 30 KG collectively, for example, 300 pcs of fittings, etc.
CUSTOM MADE PRODUCTS
Some of the products listed are Custom Made & Special Order products and the prices are varies according to quantities and requirements.
The custom made products and special order products based on customer's requirement and dimension. Please note that Special Order and Custom Made products are based on availability and Quantities Requested.
Do send us an inquiry regarding the Requirements and Quantities requested and we will get back to you with the Order Form and Pricings.
General Frequently Asked Questions
Q : Can I purchase the products without registering as a member?
A : No. You may view and add products to your shopping cart but to make a purchase, you need to register as a member to complete the order information form and payment needed for the order to be processed.
Q : How do you ship my order and when will my order arrived?
A : We will use the standard postage services for small products and the standard delivery time between 2-7 working days will applied. As for the bigger products such as Water tanks, Water pump, Water Closets, Basins and Storage Heater, we will personally deliver them by lorry or van. Please refer to our Delivery Info for more details.
Q : What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)
A : If the order are damaged or lost during the delivery process by the postage services, we can’t be held responsible as we are not affiliated with the postage services but do send us the complains along with your order receipt and number so we can try to help you out.
Q : What are the payment methods available?
A : As for now, you can make your order payment via Credit Card and Bank TT.
Q : Is there any warranty for the products purchased?
A : The warranty for the products are varied as provided by the manufacturers. Please check the description mentioned in the Product Details.
Q : Can I track my order delivery status?
A : Yes. After the order have been processed, we will provide the Postage Tracking Number for your convenience.
Q : Some of the custom products does not mentioned the price / price stated as RM0.00, how can I know the price?
A : The custom made products will be manufactured depending on your requirement so the price will be varied depending on your requirements, variations and specifications. Do send us the inquiry along with the Product’s code and our team will get back to you as soon as possible.
Q : Is the payment secure?
A : The payment used is the standard encryption procedure and follows the same gateway payment security as the other e-commerce site elsewhere.
Q : Can I cancel my order?
A : You can cancel your order before you made the payment. However, after the payment have been processed, the order cannot be cancelled. Please make sure your order are correct before proceed to the payment gateway.
Q : Can I return or exchange the goods purchased?
A : Please refer to our Return & Refund Policy.
Q : Can I get the refund?
A : Please refer to our Return & Refund Policy.
Q : The Website said that my payment have failed, What should i do now?
A : Please make sure your card details are correctly inputted into the system, and please DO NOT refresh, back or close the payment gateway window untill the payment procedure is finished. This will resulting in multiple order and/or failed order. If you have any problems for this particular issues, DO send us an inquiry or call 03-77829436 for immediate assistance.
Q: What is Paffoni?
A : Rubinetteria PAFFONI S.p.A. is an Italian Manufacturer for high end Sanitarywares & Taps which used by many 5 Stars establishment around the globe and operates successfully in the field of sanitary taps and has been able to qualify its production with a very interesting quality / price ratio for its trading partners operating in both the domestic and foreign market.
A rational policy of investment in research, design and advanced technologies, the use of the best products and computerized controls have made possible the attainment of a high "quality standards." Following this philosophy, the company created "FONTE WATER HOUSE" division, specialized in the production of high-quality faucets. The product range PAFFONI - FONTE is composed of several series of traditional two-handle faucets, single lever and thermostatic mixers, all completed with accessories
For more information about Paffoni S.p.A, visit their website at https://www.paffoni.it/en/
Q : Are the Paffoni products sold in your store authentic?
A: Yes. They are guaranteed authentic Italian made and distributed by Heap Wah Enterprise Sdn Bhd.
Q : What is Senna?
A : Senna is our own line of exclusive Sanitary Tapware started in 2001 and already been in the market for more than 16 years. Senna is accredited and certified to SIRIM standards of MS795:2002, MS1522:2006 and MS147:201 for its quality. We have collaborated with local and overseas OEM manufacturers to give the customers the best value for their money without sacrificing the elegance and exclusiveness in our product line.
Q : I still have questions.
A : If you still have doubts or questions, please send us the inquiries or call us at +603-77829436 and we will get back to you.